Better systems. Stronger compliance. Happier residents. Lower costs.
We help you simplify processes and stay fully aligned with Standard 6.
So feedback is managed effectively, residents feel heard, and your team can focus on what matters most.
Compliance Solutions
- Food Safety
- Maintenance & Assets
- Housekeeping
- Laundry
Nutritional Solutions
- Food Purchasing
- Recipe & Nutritional Management
Improving systems, compliance, resident satisfaction, and reducing costs.
Partnership Approach
Your shared Hotel Services Director, working alongside your team
You get quality, consistency and cost efficiency.
Compliance Solutions
Food Safety
Customised to your Food Safety Plan, A Food Safety–ready system that combines digital duty lists,
temperature logs, cleaning schedules, and corrective actions with real‑time compliance dashboards to keep you audit‑ready
Real‑time compliance provides management visibility, audit confidence, reduced paperwork, and clear accountability with smart tools like food labelling, Bluetooth probes, and fridge monitoring
Maintenance & Asset Management
Real‑time maintenance compliance with instant issue logging, asset lifecycle tracking, replacement planning, and seamless integration with housekeeping and food safety systems.
A site‑ and equipment‑specific digital system that links assets to reports and checklists, eliminates paper, and provides real‑time visibility of asset status and condition.
Housekeeping
A custom digital system that replaces paper lists with fast yes/no tasks, works on any device, and ensures full traceability with individual logins.
Real‑time visibility of all cleaning activity with performance tracking and instant maintenance issue logging.
Laundry
A simple, custom digital system built around your site that replaces paper workflows and ensures full traceability
through individual logins.
Stay compliant with real‑time dashboards, alerts, and customizable reports that make issues easy to spot and resolve. Benchmark performance across sites and gain clear, instant visibility into operations.
Purchasing & Control Systems
Desert City’s buying power delivers 8-17% initial savings through negotiated pricing, volume discounts, and consolidated supplier access, with even greater gains from product and brand consolidation
Day‑to‑day control systems that eliminate surprises and drive stronger bottom‑line results, with clear visibility across purchasing, menu costing, and stock
management.
Menu Planning & Design
Access 3,000+ standardized recipes with built‑in nutritional compliance, allergen management, portion control, and menu planning – plus approved dish labelling for consistency and confidence
Food becomes measurable, accountable, and resident‑focused, supporting Standard 6 compliance while reducing waste, improving cost forecasting, ensuring consistent meal quality, and keeping nutritional documentation audit‑ready.
Resident Centered Ordering system
Tailored Solution
Resident Choice
Interface Care Systems
Tablet Based
Innovative “a la carte” menus
More choice
You keep Control
Low risk, Guarantee Success
HELF Ready
Bespoke by location
Resident Centered Ordering system
Resident Centered Ordering system
Training
Tailored learning programs designed to enhance service delivery and resident experience, combining dynamic handheld training with targeted in‑person modules
Structured hotel services training with role‑specific competency development, consistency frameworks, and leadership support for supervisors – covering food services, dining experience, back‑of‑house operations, and standards such as IDDSI and infection control, and more.
The Team - Years of Experience
30+
Years of Experience
Desert City Wellbeing
Management is led by career hospitality
specialists, bringing deep industry experience and
fresh energy to transform outcomes. Our distinct
approach delivers a clear step change in both
service and results.
Team & Support
All team members are tried, industry professionals with vast experience in the field. Support services are lean and operate with only the resources required to get the job done. Our HSE, HR and Procurement functions are either done in-house or out-sourced when demand requires.
Steven Grey
A seasoned hospitality leader with 30+ years across Hotels, theme parks, catering, aged care, and food manufacturing. 15-year senior executive, Chef, global experience, American MBA holder.
Talk to our team
© Copyright 2023 Desert City
All Rights Reserved
All Rights Reserved
Address
- Desert City, 115 Wickham Street, Fortitude Valley, Qld 4006