One platform.
Six systems.
Total control.
Smart technology for aged care food service.
Desert City Wellbeing puts proven digital systems across all six areas of your hotel services operation — food safety, menus, housekeeping, resident ordering, purchasing, and training. Better systems. Stronger compliance. Lower costs.
Our Approach
Not outsourcing.
Technology that sticks.
We’re not a caterer, and we’re not a consultant who leaves a report and disappears. We embed proven digital systems straight into your facility — built for aged care, owned by your team.
You keep control. We make the technology work — every area, every day.
Meet the teamOn-site operational leadership
Your shared Hotel Services Director working alongside your team — improving systems, compliance, and resident satisfaction.
Proven digital systems
Purpose-built aged care tools covering food safety, menu planning, housekeeping, laundry, resident ordering, and more — all connected in one hub.
Sustainable improvements
Changes that stick — owned by your team, built into your workflows, and delivering measurable results long after we’ve done the heavy lifting.
What We Deliver
Six systems.
One connected hub.
Every area of your food service operation, running on technology built for aged care — connected in one place for full visibility.
Food Safety
A food safety-ready system that combines digital duty lists, temperature logs, and corrective actions with real-time compliance dashboards.
- Tailored to your food safety plan
- Automatic labelling with use-by dates
- Bluetooth probes & fridge monitoring
- Real-time alerts & benchmarking
Menu Planning & Nutrition
Access 3,000+ standardised recipes with built-in nutritional compliance, allergen management, and portion control.
- 1,900+ tested aged care recipes
- Nutritional analytics by dish & day
- Allergen transparency & IDDSI support
- Streamlines dietitian reviews
Housekeeping & Laundry
A custom digital system that replaces paper lists with fast, traceable workflows — works on any phone or tablet.
- Built to your site SOPs
- Real-time room status visibility
- Laundry cost dashboards
- Chemical pump automation available
Resident-Centred Ordering
A tablet-based à la carte ordering system that puts resident choice at the centre of every meal.
- Innovative à la carte menus
- Integrates with care system data
- HELF-ready & bespoke by location
- You keep full control
Purchasing & Cost Control
Desert City’s buying power delivers 8–17% initial savings. Day-to-day controls eliminate surprises and drive bottom-line results.
- Negotiated supplier pricing
- Menu costing & stock management
- Wastage controls & purchase lists
- Full supplier performance tracking
Training, Assets & WHS
Blended learning for hotel services teams, smart asset tracking, and integrated incident and compliance management.
- Handheld & in-person training modules
- Role-specific competency development
- Digital asset lifecycle tracking
- Incident, risk & hazard reporting
The Platform
Real systems.
Running in real facilities.
Built for aged care. Simple on any phone or tablet, powerful enough for full compliance and group-level reporting — all connected through a single SharePoint hub.
Why It Matters
Real outcomes.
For your facility and residents.
Every part of our model targets the real pressures facing aged care providers today.
Ready
Team
On The Plate
Food residents look forward to.
Great systems are only worth it if the food is too. This is what comes out of the kitchens we support — fresh, considered, and made with dignity in mind.
Leadership
Career specialists.
Real experience.
Desert City Wellbeing is led by seasoned hospitality professionals bringing deep experience in aged care operations, food service, and large-scale provider environments.
Our approach is hands-on, commercially grounded, and resident-focused — ensuring strategy translates into real improvement at the service level.
Steven Grey
General Manager
A seasoned hospitality leader with 30+ years across hotels, theme parks, catering, aged care, and food manufacturing. 15-year senior executive, qualified Chef, global experience, and American MBA holder.
Steven’s background includes group leadership roles across multi-site operations, direct responsibility for hospitality, food, and everyday living services, and leading teams through regulatory change and operational reform.
- 0403 729 915
- steven.grey@desertcity.com.au
- 3/34 Nile St, Woolloongabba QLD
Rhiannon Robinson
Operations Manager
A results-driven hospitality professional with 8+ years in aged care food service, spanning Chef Manager, Head Chef, and Sous Chef roles across multi-site facilities. Deep expertise in menu planning, kitchen management, and team recruitment, training, and performance.
Rhiannon ensures full compliance with HACCP and Aged Care Standards while driving quality and efficiency. She is hands-on with purchasing and digital ordering systems — exactly the technology DCW rolls out — bringing real operational experience to every implementation.
- 0438 279 544
- rhiannon.robinson@desertcity.com.au
- 3/34 Nile St, Woolloongabba QLD